Terms and Conditions

Specifications and pricing
Return Policy
Payment Options
Delivery Policy
Payment Options

Specifications and pricing of goods

Specifications of goods shown on this web site may differ from the actual article and are subject to manufacturer’s changes without prior notice. All details and/or prices are subject to change without notice.


Occasionally there may be information in our Web-Shop that contains inaccuracies and/or omissions, typographical errors that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice, including after order has been submitted.

Delivery policy

Delivery charge is subject to order as well as Delivery Destination. Please contact Velvet Hair Extensions admin for current price details.

For distribution nationwide, Velvet Hair Extensions relies on the services of an outsider courier company. Customers can either use their own courier; in either instance, the customers are responsible for the full amount of delivery charges. If customers decide to use Velvet Hair Extensions courier, they will be asked to pay the delivery charges in advance, as per the courier’s quotation.

In case the customer uses Velvet Hair Extensions courier and has made the payment by credit card, the customer may be required to present the credit card used in the transaction to the courier upon delivery of the goods.

Refunds and Returns Policy

Goods returned for credit must be in their original packing complete with all instructions and manuals. Velvet Hair Extensions reserve the right to refuse credit for any goods returned not complying with these terms.
A 10% handling charge will be levied on all goods returned if a credit is given more than 7 days after date of purchase, subject to acceptance rules laid out above.
No credits will be given on goods returned after 7 days or more from date of purchase.
Goods returned for credit must be accompanied by the original invoice. Goods will not be credited without this.
Warranties are null and void on any goods returned with physical damage.
Unless otherwise indicated, all goods sold by Velvet Hair Extensions come with a 30 days carry in warranty.

Velvet Hair Extensions do not do on site demo and/or service.

A manufacturer may change specifications and warranty terms for any products at its own discretion and without prior notice.  Velvet Hair Extensions cannot be held responsible for any loss to any client through a change of warranty terms.

Velvet Hair Extensions do not accept bank guaranteed, private or company cheques as payment unless the company has been registered as a dealer with Velvet Hair Extensions and management approval has been obtained for such payment.

Velvet Hair Extensions reserves the right to offer limited warranties all of its products or components. It is the responsibility of the customer to ascertain the full terms of the warranty of any product they are purchasing prior to acceptance and / or payment of the goods. Copies of all Velvet Hair Extensions terms and conditions of sale, returns and warranties are available on request.

Goods remain the property of Velvet Hair Extensions until fully paid for.

There will be no refunds on opened sealed package in any circumstances.

Privacy Policy

All transactions that has been initiated are confidential to this site. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify customers that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. By using this website, you signify your acceptance of our Terms and Conditions Policy.

Payment Options

Currencies: All transactions will be processed in South African Rands (ZAR) unless agreed differently.
Payment Clearance: No goods will be released until payment has been confirmed.
Electronic Fund Transfer (EFT): Customers may currently pay by transferring cash or making (EFT) Electronic
Customer reference: Please indicate clearly on the payment or the EFT your Order No. or Invoice No. & Name

Proof of Payment: Customers are requested to fax payment slip with reference number and their own details clearly stated to: (+2711) 608-3188 or mail to:  sales@velvethairextensions.co.za

Velvet Hair Extensions will not accept any bank guaranteed, private or company cheques as payment.